I am having issues pulling in the NDI®|HX feed after upgrading and licensing my camera
Please refer to the guide below to help you with solving that issue. 
Thu, 9 Jun, 2022 at 12:05 PM
Where do I upgrade to the newest firmware that will allow for NDI®|HX?
You can download the latest firmware for your camera from our Firmware Page. There are also instructions for updating the firmware HERE. Follow the instruct...
Thu, 9 Jun, 2022 at 12:09 PM
I have my NDI®|HX feed working, but it doesn't quite look the best, is there anyway to optimize it?
Set the video settings in your first stream using the settings below, based on your resolution. These are different settings based on if you are using the H...
Thu, 9 Jun, 2022 at 5:13 PM
Setting up a Ubiquiti Network for PTZOptics & NDI®|HX
2020.09.02 Please Note: With the launch of the Unifi second generation of switches, this article is no longer able to fully assist in the setup of a Unifi s...
Thu, 9 Jun, 2022 at 5:12 PM
During the firmware process what do I do if I get the message "Upgrade file type does not match"
WINDOWS PROCESS:  The first thing you want to do in this process is to make absolutely sure that you have the right upgrade file for your camera by using t...
Thu, 9 Jun, 2022 at 12:09 PM
Multiple PTZOptics NDI®|HX Cameras and the Videos Feeds are Mixed or Switching
Issue: When you have more than one (1) PTZOptics NDI®|HX camera on your network and when you pull in the video feed from a specific camera, you see the vide...
Thu, 9 Jun, 2022 at 5:15 PM
Setting up a TP-Link Archer C1200 v3 for use with mDNS & multicast
Goal In this document, we will cover how to properly configure your TP-Link Archer C1200 v3 for use with mDNS and multicast devices. Overview We wi...
Thu, 9 Jun, 2022 at 5:23 PM
General NDI®|HX Troubleshooting
General Notes  It is always recommended to download the latest NDI®|HX Tools from NewTek when you are experiencing any issues as updates are regularly m...
Thu, 9 Jun, 2022 at 5:37 PM
PTZOptics™ NDI® JSON Generator - Getting Started
Note: This article is no longer relevant as the freely available NDI® Access Manager can serve these same purposes and more... to find out more about using ...
Mon, 11 Oct, 2021 at 2:59 PM
I can find my NDI® camera on the network, but I don't get anything except an NDI splash screen
This is a sign there may be something wrong with the network setup that this camera is connected to. The best way to test this is to run the NDI®  test patt...
Tue, 12 Oct, 2021 at 2:40 PM