CRS Support System
Enter your search term here...
to submit a new ticket
Check ticket status
(484) 593-2314 Ext. 1004
Quick Start Section
Setting up your PT-JOY-G3
How do I license a PTZOptics camera with NDI?
Setting up my Gen 2 PTZOptics IP joystick
How do I set the PTZOptics camera to be on my network?
The IP address setting tool is not finding my cameras?
Setting up your static IP Address for a mac.
The camera can do MJPEG, H.264 and H.265, which one should I use?
How many PTZ cams can I put on a gigabit network?
I need to set up a camera for remote viewing, what are the different ports your cameras uses?
See all 12 articles
Where can I download the Crestron / Extron Codes?
Serial Control (e.g. RS232, RS485, VISCA)
How do I hook up my PTZ joystick to multiple cameras?
How to use/customize the Open Source control software
What are the possible ways I can control my PTZoptics camera?
See all 9 articles
How to extend USB 3.0 cabling for PTZoptics cameras?
Managing USB power settings in Windows (DO THIS IF USING ANY USB EXTENSION)
USB 2.0 vs USB 3.0
Are PTZ Optics cameras backwards compatible with USB 2.0?
Have you tested the Icron USB 3.0 Spectra 3001-15?
User Manuals and data sheets
Crestron & Extron Modules for PTZOptics
IP Address Setting Tool, aka the Upgrade tool
AMCAP USB camera configuration software (Windows Only)
ONVIF Device manager
See all 6 articles
Can I stream PTZOptics to YouTube Live with Wirecast?
Can I control a PTZOptics camera with a Zoom Room?
Can I gain far end camera control of PTZOptics camera in Zoom Video Conferencing?
Do PTZOptics Cameras work with the TriCaster Mini?
How do I integrate PTZOptics cameras with vMix?
See all 23 articles
Setting up the first generation serial joystick.
Does the PT-Broadcaster work to Pan, Tilt, Zoom, And Focus any Camera?
Do you have recommended joysticks?
Do you have a quick start guide for the PT-Broadcaster
PTZ optics SDK
See all 10 articles
I have a mic plugged into the audio in jack on the camera, but I'm not getting anything at my destination?
Remote control seems to only work intermittently on my IP camera?
USB Controller Bandwidth Exceeded [Windows Error Message]
I can't see my menu when i hit the "menu" button
Comparison between SD CVBS (Composite Video) output [4:3] and HD HDMI / SDI output [16:9]
See all 13 articles
Is there a recommended wall mount for ptzoptics cameras?
What is recommended vertical illuminance for PTZOptics 12X and 20X cameras?
Power Supply connector Specs?
Are all outputs simultaneous for the cameras?
Are the PTZ Optics cameras HDCP compliant?
See all 37 articles
I am having issue pulling in the NDI feed after upgrading and licensing my camera
Where do I upgrade to the newest firmware that will allow for NDI?
I have my NDI feed working, but it doesn't quite look the best, is there anyway to optimize it?
Setting up a Ubiquiti Network for PTZOptics & NDI
During the firmware process what do i do if i get the message "Upgrade file type does not match"
See all 11 articles