CRS Support System

HuddleCamHD Setup 16

• I have a Huddlecam camera and need help setting it up.
• Setting up your camera so Windows does not limit your USB power
• Looking for the wall mount for my Huddlecam, does it come with one?
• What is the field of view for all Huddlecams?
• How to change the resolution of your HuddleCamHD

See all 16 articles

USB Extension 4

• How would I best extend my USB 3.0 camera?
• Which USB extensions do you recommend with your cameras?
• Which of your cameras are USB 2.0 and which are USB 3.0?
• I have the Corning Optical USB 3.0 extension but it doesn't seem to be working right?

Camera Tools/Downloads 4

• Do you have a program you use to test the cameras with?
• Where can I find Extron and Crestron programming modules?
• Do you have a copy of the driver for your cameras?
• What program do you use to test the camera feeds?

Camera Issues 19

• I just set up my Huddlecam 12x and it comes up as USB serial MFG Mode?
• How do I remove a bad copy of the UVC driver from my windows machine?
• HuddleCam has a yellow tint to the image...
• My Huddlecam is overexposing my image and everything is white!
• My Huddlecam seems to disconnect randomly on our Windows PC

See all 19 articles

Camera Compatibility 4

• Has HuddleCam Been Tested On An Android System?
• Can I use a Huddlecam in Kaltura education software?
• Is there anyway to stream one of your cameras live to Youtube?
• Do your cameras work with a Chromebox?

HuddleCamHD Control 11

• Where can I find all the Visca control commands for your cameras?
• Serial Control (e.g. RS232, RS485, VISCA)
• How do I control multiple HuddleCams using the HuddleCam PTZ Joystick Controller?
• Can I control my Camera from my PC?
• I Need to hook up my Huddlecam to an HC-Joy in Pelco-D, can I do that?

See all 11 articles

Menu Options 8

• Huddlecam 3X menu options
• Huddlecam 3x Wide Menu options
• Huddlecam 10x 720 Menu Options
• Huddlecam 10x Menu Options
• Huddlecam 12x Menu Options

See all 8 articles

HuddlePod Air 8

• Do you have any test recordings of this speakerphone?
• What is the battery life of this device?
• What is the range of the 2.4 GHz wireless signal?
• So if this device has a battery and its signal is wireless, can I use it with no cables at all?
• How many microphones does this speakerphone utilize?

See all 8 articles

Quick Start Section 4

• Setting up your PT-JOY-G3
• How do I license a PTZOptics camera with NDI?
• Setting up my Gen 2 PTZOptics IP joystick
• How do I set the PTZOptics camera to be on my network?

Streaming 12

• The IP address setting tool is not finding my cameras?
• Setting up your static IP Address for a mac.
• The camera can do MJPEG, H.264 and H.265, which one should I use?
• How many PTZ cams can I put on a gigabit network?
• I need to set up a camera for remote viewing, what are the different ports your cameras uses?

See all 12 articles

Camera Control 9

• Where can I download the Crestron / Extron Codes?
• Serial Control (e.g. RS232, RS485, VISCA)
• How do I hook up my PTZ joystick to multiple cameras?
• How to use/customize the Open Source control software
• What are the possible ways I can control my PTZoptics camera?

See all 9 articles

USB extension 5

• How to extend USB 3.0 cabling for PTZoptics cameras?
• Managing USB power settings in Windows (DO THIS IF USING ANY USB EXTENSION)
• USB 2.0 vs USB 3.0
• Are PTZ Optics cameras backwards compatible with USB 2.0?
• Have you tested the Icron USB 3.0 Spectra 3001-15?

Camera Tools 6

• User Manuals and data sheets
• Crestron & Extron Modules for PTZOptics
• IP Address Setting Tool, aka the Upgrade tool
• AMCAP USB camera configuration software (Windows Only)
• ONVIF Device manager

See all 6 articles

3rd-Party Integration 23

• Can I stream PTZOptics to YouTube Live with Wirecast?
• Can I control a PTZOptics camera with a Zoom Room?
• Can I gain far end camera control of PTZOptics camera in Zoom Video Conferencing?
• Do PTZOptics Cameras work with the TriCaster Mini?
• How do I integrate PTZOptics cameras with vMix?

See all 23 articles

Other Products 10

• Setting up the first generation serial joystick.
• Does the PT-Broadcaster work to Pan, Tilt, Zoom, And Focus any Camera?
• Do you have recommended joysticks?
• Do you have a quick start guide for the PT-Broadcaster
• PTZ optics SDK

See all 10 articles

Camera Issues 13

• I have a mic plugged into the audio in jack on the camera, but I'm not getting anything at my destination?
• Remote control seems to only work intermittently on my IP camera?
• USB Controller Bandwidth Exceeded [Windows Error Message]
• I can't see my menu when i hit the "menu" button
• Comparison between SD CVBS (Composite Video) output [4:3] and HD HDMI / SDI output [16:9]

See all 13 articles

General 37

• Is there a recommended wall mount for ptzoptics cameras?
• What is recommended vertical illuminance for PTZOptics 12X and 20X cameras?
• Power Supply connector Specs?
• Are all outputs simultaneous for the cameras?
• Are the PTZ Optics cameras HDCP compliant?

See all 37 articles

NDI 11

• I am having issue pulling in the NDI feed after upgrading and licensing my camera
• Where do I upgrade to the newest firmware that will allow for NDI?
• I have my NDI feed working, but it doesn't quite look the best, is there anyway to optimize it?
• Setting up a Ubiquiti Network for PTZOptics & NDI
• During the firmware process what do i do if i get the message "Upgrade file type does not match"

See all 11 articles

Selecting the Right System for You 7

• How do I select the right camera for my conferencing needs?
• What Resolution camera do I need for Web Video Conferencing and Online Meetings?
• What Optical Zoom do I need for my Conference Room Camera?
• How to choose a USB camera for Small Rooms?
• How to choose a USB camera for Large Rooms?

See all 7 articles

Intel NUC 3

• Intel NUC FAQ
• Wireless USB Touch Screen Option
• Polycom VoiceStation 500, Bluetooth Connection Beeps while connected to NUC?

FAQ 3

• Does the Video Conferencing Bandwidth Speed Testing Tool work on UDP?
• Touch Screen with Lync inquiries
• What is the ideal bandwidth for video conferencing?

Logitech CC3000e 1

• Is the Logitech ConferenceCam CC3000e also usable with a 3rd party speaker/microphone?

Audio Comparisons 1

• Where can I find the Side by Side Audio recordings?

Acoustic Magic II 5

• Hows does this Device get its signal and power?
• Does this unit pick up sound from all around it? Or does it need to point at the users?
• Is the DB9 port on the back used for control?
• What is the suggested max range of this unit?
• Do you have any test recordings of this speakerphone?

ClearOne Chat 150 1

• Do you have any test recordings of this speakerphone?

Evoko Minto 4

• How to pair the Evoko Minto to your conference room computer
• Do you have any test recordings of this speakerphone?
• How long does the battery life last while fully charged?
• Im trying to use the USB connection from my computer as well as the audio connection but the USB connection won't work?

HuddlePod Air 0

Infocus Thunder 1

• Do you have any test recordings of this speakerphone?

Jabra Speak 510 2

• Jabra Speak 510 not connecting to bluetooth computer
• Do you have any test recordings of this speakerphone?

Konftel 55W 1

• Do you have any test recordings of this speakerphone?

Phoenix MT304 (Quattro3) 7

• How many Quattro 3's can I daisy chain together?
• Can the Quattro be mounted on a tripod or mic stand?
• How is this unit powered and how does it connect to my computer?
• Will this unit work with my Mac?
• Do you have any test recordings of this speakerphone?

See all 7 articles

Phoenix MT505 (The Spider) 5

• Do you have any test recordings of this speakerphone?
• Is the Phoenix Audio Spider MT505 plug and play?
• How many Phoenix Audio Spiders can I daisy chain together?
• Can this device be powered using a POE injector and a Cat5e cable?
• Can I add an external microphone to this unit?

Yamaha PJP20RU 3

• Do you have any test recordings of this speakerphone?
• Is it possible to daisy chain these units?
• How many Microphones does this speakerphone utilize?

Yamaha YVC1000 4

• Do you have any test recordings of this speakerphone?
• This unit keeps flashing an orange "tuning fork" button?
• I have this device but it seems to be not functioning correctly using the USB output.
• Does this device have any audio outputs so I can use it with my existing speaker system?

USB Audio Conferencing FAQ 0

Mersive Solstice 3

• Using Merisve in a typical scenario
• Mersive Solstice with Video Conferencing
• Does Mersive Solstice support VM Ware or installation on a Virtual Machine?

Crestron AirMedia 5

• Crestron AirMedia Deployment Guide
• AirMedia Operations Guide.
• Crestron AirMedia Spec Sheet
• Crestron AirMedia Webinar Friday 9AM EST
• I want to attend the Crestron AirMedia Webinar

Barco ClickShare 4

• Can you use multiple Barco ClickShare's in the same room?
• Can you explain how to use the Barco ClickShare iPad Link
• Barco ClickShare CSC-1 Audio Issue Solution
• I want to attend the Barco ClickShare Webinar

Spec Sheets 1

• Spec Sheets

Product Manuals 1

• Product Manuals

Tuning Drivers 1

• Tuning Drivers

How-To Documents 1

• How To Documents

PTZOptics Testimonials 2

• PTZOptics 20x-IP
• Leave a Testimonial!

Write your review here 1

• Write your review

Qt600 1

• How can we control the qt600?

Qt100 1

• How to use the Bluetooth for Qt100

Sound Masking FAQ 4

• Will there be installation instructions/directions?
• Will all of the cables be included?
• What tools are needed to install the sound masking system?
• What are the power requirements?

Pearl 2

• Would the Epiphan Pearl be used with your cameras?
• How is the analog audio handled with a Pearl?

Lecture Recorder 1

• Questions about Epiphan VGADVI Broadcaster and the Epiphan Lecture Recorder X2

Epiphan VGADVI Broadcaster 1

• Epiphan VGADVI Broadcaster

Using the Joystick Controller 0

Zoom Rooms 2

• Are Zoom Room available for PC?
• How does camera control work with the Zoom Room?

General Zoom Questions 2

• Does Zoom ADFS SSO work with ADFS version 3.0? The online documentation is for version 2.0?
• Can you switch users in Zoom from Free to Pro/Business Licenses on the fly?

On Premise Deployments 1

• Can anyone set up a on-premise deployment for Zoom?

Installation of AVBot in Slack 2

• AVBot.io Installation
• How to find all rooms

General AVBot Operation 4

• How do I see all commands for the AVBot
• How do I add equipment to a room?
• How do I add resources to a room
• How to list all AVBot rooms...