Camera Issues
All known issues you may run into while using your camera.
EDIT 8/13/2020 - This was able to be resolved by adding the IP of the camera as a global exception on the Network Protection area. There is currently...
Thu, 13 Aug, 2020 at 10:55 AM
The audio input on the SDI models embeds over the HDMI and the Ethernet outputs. If you put the camera into standby mode by pressing the red power button ...
Tue, 20 Apr, 2021 at 5:17 PM
Created on 2020.12.07 In this document we will explore how to synchronize the IP video streams between two (2) or more PTZOptics cameras. We will then e...
Mon, 1 Mar, 2021 at 11:01 AM
This article goes over the best way to enable the video player on the cameras web UI for the PTZOptics cameras. (all G2 models) Please note: it i...
Mon, 19 Apr, 2021 at 6:12 PM
With the SDI G2 model camera, the audio will embed over the HDMI and network only, but not over the HD-SDI. With the USB G2 model the audio will embed ...
Fri, 8 Oct, 2021 at 9:37 AM
This is a feature that occurs only when using an IP stream. The camera is bringing up a menu, it's just not visible from the IP stream. This is mean...
Wed, 21 Apr, 2021 at 11:28 AM
With the latest round of firmware on the cameras the NTP server was turned on by default. We have found this causes issues with the NDI feed if this is on a...
Fri, 13 May, 2022 at 12:32 PM