Camera Issues

All known issues you may run into while using your camera.

I have a mic plugged into the audio in jack on the camera, but I'm not getting anything at my destination?
 With the SDI G2 model camera, the audio will embed over the HDMI and network only, but not over the HD-SDI. With the USB G2 model the audio will embed over...
Mon, 22 May, 2017 at 11:51 AM
We're connected to camera via IP but cannot see the live video?
Question: Any machine that is part of our corporate network doesn’t want to display the video in browser window. I’ve talked to our IT guys about it a...
Wed, 17 Feb, 2016 at 9:13 AM
Remote control seems to only work intermittently on my IP camera?
This is an issue that is based around the fact that the IP cameras don't show the menu over an IP stream. The menu still pops up, preventing the user ...
Fri, 24 Apr, 2015 at 10:12 AM
USB Controller Bandwidth Exceeded [Windows Error Message]
This issue may occur if you add USB devices to a USB hub while you stream video with a USB camera that is connected to the same USB hub (Internal or externa...
Mon, 30 Nov, 2015 at 7:25 AM
I can't see my menu when i hit the "menu" button
This is a feature that occurs only when using an IP stream, The camera is bringing up a menu, it's just not visible from the IP stream. This is meant t...
Wed, 22 Apr, 2015 at 8:12 AM
Comparison between SD CVBS (Composite Video) output [4:3] and HD HDMI / SDI output [16:9]
Below is a comparison image between the HDMI or SDI outputs (16:9) and the Composite Video (CVBS) output (4:3) There is no way to modify the aspect...
Wed, 17 Feb, 2016 at 6:56 AM
I cannot use the IP Address Setting Tool or it does not work (Windows)
It is fairly common that someone may not be able to find their cameras from the IP address setting tool, even when the camera and the computer are on ...
Tue, 14 Feb, 2017 at 10:43 AM
Can you suggest a framerate converter to turn your signal into 1080p29.97?
Yes we can. The Decimator MD-HX is a fantastic little device that will let you change the framerate and resolution of any HD-SDI or HDMI signal. The setup i...
Fri, 30 Oct, 2015 at 3:42 PM
I need to change the resolution of my VL Z cam but I don';t have an SDI monitor to see the OSD?
If you need to change the resolution of the camera, it is done through the On Screen Display of your PTZoptics VL Zcam. The only output the OSD will show up...
Fri, 8 Apr, 2016 at 10:05 AM
My camera is ceiling mounted and keeps losing its image flip setting when powered down
This can sometimes happen when you use the IP interface to set the image flip of your camera. If you use the OSD and go into the "image" sect...
Wed, 13 Jul, 2016 at 3:57 PM