General Q&A

What can you tell me about the wireless video signal? Can it be used in Europe and Japan?
This wireless video conferencing signal is FCC compliant. With that being said the frequencies being used: 5.15-5.25, 5.25-5.35, 5.47-5.72, 5.72-5.8 (GHz)...
Thu, 23 Apr, 2015 at 2:19 PM
What is the security for the wireless transmission?
We are using a 256 AES encryption on the wireless transmission. This is a very secure encryption and the only way to get through would be someone with ve...
Thu, 23 Apr, 2015 at 2:25 PM
Is this camera durable for outdoor use? How environmentally sealed is the camera?
This is not a IP sealed device. This means it is not sealed in anyway to prevent dust and water form getting into it. As a result it is not recommended fo...
Thu, 23 Apr, 2015 at 2:39 PM
What happens if the product breaks?
The camera comes with a 1 year warranty. If anything happens within that period we will repair and return the unit. If it looks like there has been end-us...
Thu, 23 Apr, 2015 at 2:41 PM
Is there anything that would restrict the use of this camera in the UK?
Question: Is there any reason why the HuddleCam Air cannot be used for web conferencing in the UK? Answer: The camera voltages accepted will be perfectly...
Fri, 24 Apr, 2015 at 8:48 AM
USB Controller Bandwidth Exceeded [Windows Error Message]
This issue may occur if you add USB devices to a USB hub while you stream video with a USB camera that is connected to the same USB hub (Internal or externa...
Mon, 30 Nov, 2015 at 7:26 AM